Social Media Community Manager
Toronto, ON
Canada
Industry
Banking / Financial Services
Experience Required
Yes
Employment Type
Employee
Work Schedule
Contract
Job Description


  • Current work authorization for Canada is required for all openings.

  • This is a contract/secondment role, ending on December 31, 2025.

  • You will be working on a hybrid schedule as part of Fidelity’s dynamic working arrangement.


Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.  We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients.  As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. 

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.


How You’ll Make an Impact

The Social Media Community Manager is responsible for growing Fidelity Canada's organic social media presence, by developing and executing content strategies and delivering exceptional community engagement.

  • You will be responsible for planning, creating and scheduling engaging social media content across Fidelity Canada’s platforms (e.g., LinkedIn, Instagram, YouTube, Reddit and more).

  • You will actively monitor and engage with online communities, ensuring timely responses to comments, messages and mentions while maintaining a consistent and professional tone of voice and building meaningful connections.

  • You will embrace data from various sources and monitor social media and trends to understand who our audiences are and what motivates them.

  • You will learn about what differentiates Fidelity, our investment professionals, products and services and culture, and lead the development and execution of content strategies with creativity and consistency across various internal and external social media platforms.

  • You will collaborate and develop strong relationships with colleagues across teams, departments and external partners to support strategic priorities (e.g. new products, webcasts and podcasts), and contribute to growing our reach and impact. 

  • You will lead the development and execution of innovative campaigns that drive community engagement, build brand awareness and be a key player in strengthening company culture and our customers’ trust in Fidelity.  

  • You will manage Fidelity’s social media employee advocacy program, connecting with users to generate new content ideas and platform adoption tactics.


What We're Looking For

  • University degree, preferably in Communications, Journalism, English, Marketing, Business, related field, or equivalent working experience.

  • Minimum 5 years of social media experience.

  • Experience with Hootsuite, Canva, Adobe Suite.

  • Experience working in the Investment industry is a nice to have.
Job Requirements
The Expertise You Bring

Appreciate digital technologies and emerging digital trends.

You have excellent project management and organizational skills to see deliverables through to timely and successful completion.

You have a strong client service orientation and thrive in a collaborative team, managing multiple competing priorities with ease.

You have excellent written and verbal communication skills with a proven ability to influence to achieve goals.

You are focused on continuous improvement and think creatively to deliver innovative solutions.

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.