Manager, Digital Communications and Creative Services
Mississauga, ON
Canada
Experience Required
Yes
Employment Type
Employee
Work Schedule
Full-Time
Job Description

Position: Manager, Digital Communications and Creative Services

Status: Permanent, Full time 

Department: Communications & Public Affairs

Posted: Monday, February 3, 2025 – Sunday, February 16, 2025, closing at 11:59PM

Base Rate: $106,450.50 - $ 159,685.50 (salary band placement commensurate with experience)

Reports To: Chief Communications Officer, Communications and Public Affairs

A New Kind of Health Care for a Healthier Community. That is our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto, and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.

If you are passionate about your career, motivated to improve the health of the community, committed to excellence, quality, and patient safety, consider joining our Better Together team!

Job Summary

Reporting to the Chief Communications Officer, Communications and Public Affairs, the Manager, Digital Communications and Creative Services (Manager) plays an integral role on the Communications and Public Affairs team in supporting and advancing the THP’s strategic goals. The Manager is responsible for leading the team responsible for digital communication, content production, social media strategies and events for both current and future-state work streams aimed at providing innovative, audience-first digital and creative communications solutions. 

THP is looking for a talented leader who can provide senior level counsel and advice and enhance brand presence and awareness to support an ambitious organizational mission. This individual also has experience building and sustaining brand presence within complex, rapidly changing environments.

The successful candidate will work closely with diverse multidisciplinary teams of clinicians, communicators and strategists to produce innovative work that engages a wide range of audiences including internal partners, patients and caregivers, the general public, donors, the broader health care community and government. The Manager will be responsible for prioritizing and designing communications initiatives in alignment with organizational strategy, while managing/leading a team.

Key Responsibilities

  • Analyze opportunities for enhanced and inclusive communications opportunities with partners and the community to advance our mission and strategic goals.
  • Coach, mentor, and manage the performance and deliverables of a team ensuring quality and timeliness of work performed.
  • Provide communications counsel, advice, and decision support to multi-disciplinary teams of hospital professional staff, clinicians, service providers to implement programs and services. 
  • Aligned with THP’s strategic plan and overall business objectives, develop and execute plans that drive THP’s goal in delivering a patient-centered approach to digital communications. 
  • Understand the value, purpose and best application of all corporate digital channels, including web, intranet, social media and digital signage to deliver an integrated communications experience.
  • Understand the value, purpose and best application of content production, to build the organization’s brand.
  • Work collaboratively with partners across THP, Information Services, THP Foundation and external vendors in overseeing timelines, budget and key deliverables on critical digital and integrated digital projects.
  • Apply a deep knowledge of digital leading practices and emerging trends, to infuse day-to-day interactions and projects with sound recommendations for enhancing THP’s digital presence.
  • Work with internal business partners and serve as an expert advisor on digital and creative communications planning and content development, working with teams to leverage content and stories for external use.
  • Execute on and refine the social media strategy and editorial approach to grow online communities, serve patients, celebrate our people, build credibility, and grow affinity to the THP brand.
  • Evaluate and report on key performance metrics, drawing insight from the data to ensure continual adjustments and improvements are made across all digital communications touch points.
  • View processes, practices and projects with a fresh eye and perspective to consider new approaches and areas of opportunity.
  • Oversee the strategic alignment of events with content creation.

 
Job Requirements
Qualifications

Successful completion of a degree or Diploma in digital media, digital communications, public relations, journalism or a related field from an accredited educational institution
Experience leading people and building strong teams
Minimum seven to ten years of practical experience in developing, coordinating, producing and/or maintaining creative communications content in a fast-paced corporate communications, media or marketing environment
Experience managing or collaborating on major digital initiatives, including social media and content strategy, website redesign, intranet management, as well as digital signage and e-newsletters
Understanding of user experience design, wireframes and website build best practices considered an asset
Excellent written communications and editing skills
Experience in video production and editing
Expertise in digital issues management
Knowledge of and previous experience using analytic tools such as Google Analytics
Strong oral communications skills to clearly communicate technical details between multiple parties with varied levels of technical understanding
Team player, sound judgment and self-directed individual
Strong relationship builder who is a quick learner and able to think quickly on their feet
Excellent interpersonal skills and high personal standards to deliver quality and strategic results
Creative, professional, self-motivated and constantly looking to implement best practices in all areas of the communications field
Excellent project management skills and ability to effectively manage multiple projects and changing priorities
Previous experience and/or understanding of the health care sector considered a definite asset
Possesses a sense of personal responsibility for the overall success of the team, shares credit and recognizes people for their accomplishments
Position Location and Travel

The successful candidate will be primarily based out of the Mississauga Hospital site and will be required to travel among the three main sites of Trillium Health Partners – The Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre.

Notes to applicants

If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity.

Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.

Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.