Responsibilities:Maintain, troubleshoot, repair, modify, customized and fabricate hardware to specification and calibration for use in the School of Art and Design
Respond to emergency calls, ensure that the post-production facility is maintained operational for in-class productions and external clients
Develop and maintain a preventative maintenance program and maintain adequate parts and hardware inventory to effectuate timely repairs
Act as technical resources to the School of Art and Design programs by assisting and training faculty, students and staff in the correct operational techniques and set up of equipment and facilities
Take steps to ensure that faculty, students, and staff understand the limitations of equipment and facilities
Provide operational/safety parameters for media associated equipment
Support the technical design and implementation of technology and workflows for the School of Art and Design including professional video and computer hardware both PC and MAC as well as servers and custom broadcast computer systems
Recommend equipment, systems, and workflow solutions by consulting with industry best practices, peers, program advisory committee members along with input from faculty, staff, management and vendors
Administer network and monitor faculty, student and staff media network accounts and workspaces
Install, configure, and support IT systems for media including servers, network infrastructure, storage, security and backup/recovery systems in all programs within the School of Art and Design, classroom labs and edit suites, and occasionally other departments at the College
Provide dedicated broadcast Audio, Video and Fiber Optic network support
Provide resolutions and final support for technical or workflow issues escalated from students, faculty and staff
Recommend work schedules to minimize student impact with changes, additions or modifications to existing systems and processes
Advise, communicate, and provide a back out plan should a production process fail during a change
Complete proactive and reactive diagnostic analysis and maintenance activities including applying patches, hot fixes, or modifying systems configurations on servicers, switches, or computer hardware
Provide statistics and information about current operating environment and make recommendations for upgrades
Support relationships with vendors for supplies, parts, and servicing of equipment
Assist with the preparation of capital equipment requests including recommendations for capital budget, program expenditures and operational budget
Document system settings, services and configurations, technical resource documents, network and infrastructure diagrams, computer location and hardware inventory.
Maintain specialized technical knowledge of broad-spectrum complex computer and broadcast communication systems hardware and software.
Provide recommendations on new technology through testing and evaluating emergency technologies and network solutions
Collaborate with end users and management to define business requirements for complex infrastructure plans
Other duties as assigned