Videoconference Production Analyst

Halifax, NS

Experience Required
Degree Required
Employment Type
Work Schedule

Job Description
MedIT - Computing & Media Svcs


Posting Number

Employee Group
NSGEU Local 77

Position Type
Regular, On-Going

Duration of Contract (if applicable)

Employment Type
Full Time

Full-time Equivalency (FTE)

$29.57- $37.51 per hour ($49,980 - $63,389 per annum, 32.5 hours per week)


Provisional Statement

About Dalhousie University
Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our more than 20,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary
The Medical Information Technology (MedIT) unit provides technology and information support services to the medical and health education programs at Dalhousie. Reporting to the Manager, Distributed Education Technologies, the Videoconference Production Analyst is responsible for the operation, support, and management of videoconferencing (Cisco, Poly), audio visual systems, control systems (Crestron), and network infrastructure used to deliver distributed medical education. The Videoconference Production Analyst stays at the forefront of distributed education technologies, and actively researches, develops, tests, installs and repairs videoconference, integrated room technologies, and distributing learning software including videoconferencing bridging solutions (Pexip) and web conferencing (Microsoft Teams). These are the tools that they use to monitor and support distributed education sessions, provide training and guidance for faculty, students, and staff.

Key Responsibilities
  • Monitors and supports distributed education sessions and ensures the successful delivery of the undergraduate medical curriculum.
  • Actively monitors academic sessions, addressing and correcting technical issues and implementing failover procedures in the event of technology failures.
  • Provides lecture video recording, editing, uploading, and archiving services.
  • Monitors distributed administrative meetings and tutorials and responds to requests for technical support via intercom, telephone or MedIT ticketing system.
  • Provides technical assistance and advice in the design, installation, and operational support of technology for all distributed learning spaces, systems, and infrastructure by proactively researching, developing, implementing, and managing technology solutions to address continually evolving program distribution requirements.
  • Educates and trains faculty, staff, and students on how to use videoconference systems and other distributed teaching tools, including classroom audio visual technologies, audience response systems, and annotation technologies.

The successful candidate will be required to provide proof of full vaccination or may seek an accommodation from Dalhousie’s vaccine requirements on grounds protected under provincial human rights legislation. Visit the Campus Check website for more information.

Due to operational requirements, the successful applicant is required to work on-campus.

To meet operational requirements the Videoconference Production Analyst has a set shift M-F 7:30 AM to 3:00 PM. Overtime and flexible working hours may be required at times to meet operational demands, and occasional travel may be required to various teaching sites throughout
the Maritime provinces.
Job Requirements
Undergraduate degree in a related field, plus approximately five years’ related experience, preferably in a university or a large institutional environment (or an equivalent combination of training and experience) is required. Experience in media related subjects such as video/audio production, photography and/or AV/IT production is required. Training and/or demonstrable experience in network computing, enterprise level videoconferencing and audio visual infrastructure, and considerable knowledge of Microsoft Teams and the Office 365 environment is required. Related industry certifications are strongly preferred (e.g. Crestron, Microsoft, Pexip, AVIXA CTS). Excellent communication (written and verbal), interpersonal, and organizational skills are required.

Job Competencies

Additional Information
Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Application Consideration
Bargaining unit employees (NSGEU local 77) are given priority consideration and will be notified on the status of their application following assessment. All other applications will be considered when there is no qualified candidate from the bargaining unit.

We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or Human Resources.

Diversity Statement
Dalhousie University is committed to fostering a collegial culture grounded in diversity and inclusiveness. The university encourages applications from Indigenous persons, persons with a disability, racially visible persons, women, persons of a minority sexual orientation and/or gender identity, and all candidates who would contribute to the diversity of our community.

Number of Vacancies

Open Date

Close Date

Open Until Filled