Minimum 2 years experience with media & A/V technology, related technical/user support, preferably in a production setting.
Strong familiarity with A/V technology and trends. Familiarity A/V equipment such as professional projectors, audio/video routing equipment, mixers, speakers, large displays, etc.
Expertise with common video conferencing platforms such as Zoom, Google Chat and MS Teams, as well as hardware platforms such as Cisco and Poly
Working knowledge of Mac OS, iOS and Windows operating systems. Familiarity with Linux desktop.
Familiarity with remote desktop technologies, such as PCoIP, Teradici and HP Remote Graphics
Familiarity with ticket tracking, tech support tools, documentation platforms, and diagnostic systems.
Proficiency with productivity applications such as OpenOffice, Microsoft Office, Google Workspace, and administration of those systems.
Ability to diagnose, repair or replace computer system components (storage media/drives, graphics/GPU cards, memory modules, fans, etc)
Strong analytical problem solving skills.
Excellent communication skills and a strong customer service orientation.
Highly self-directed. Manage and prioritize multiple concurrent and competing challenges, issues, ambiguities, and contradictions that inevitably occur when supporting a highly complex, and diverse production environment.
Ability to lift heavy equipment, install, configure, and maintain desktop/laptop computers and mobile devices.
Experience designing & building complex A/V systems, wire integration, etc
Experience programming control systems, such as Q-Sys, Crestron or AMX
Experience with professional secure streaming platforms such as Sohonet or Evercast
Strong familiarity with computer hardware and components, A+ or similar systems administration certification
Hands-on experience with Linux administration
Strong Macintosh/Windows system administration skills
Experience with/passion for scripting/coding
Familiarity with CG Animation, VFX, or video game production environments & common pipelines.
BS or BA degree in Information Technology, Computer Science, Broadcast Arts, or related technical field, or equivalent professional experience.
Our Company proudly provides equal employment opportunity for all employees and applicants. We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates taking part in any aspect of the selection process.