Market Segment Manager - Platform Organization

Toronto, ON

Banking / Financial Services
Experience Required
Degree Required
Employment Type
Work Schedule

Job Description

Join the Global Community of Scotiabankers to help customers become better off.

As Scotiabank’s engine of modernization, the PLATO platform enables technology teams to build software quickly and securely using modern practices. PLATO is an integrated set of technical capabilities, services and processes that encapsulate critical enterprise functions through standardization, re-use and automation.

The PLATO team is comprised of engineers, problem solvers, agilists and creatives in roles such as Enterprise Platform Engineering and Architecture, Enterprise Data Services, Cloud Infrastructure and Architecture, Product Engineering, and Product Management. Together, the team provides the platform that enables the Bank to deliver transformative experiences that help our 24 million customers become better off.

Interested in joining an agile team that’s impacting change for our customers around the world? Watch our video

Scotiabank’s Platform Organization (PLATO) is a technology modernization department in the Information Technology & Solutions group that is working to define the future of technology in banking, and create a better customer experience.   We are looking for individuals with passion for innovation and revolutionary ideas to join our team in our journey to modernize the Bank.


You have a natural curiosity about emerging technologies and how they can be used to improve people’s lives. You are familiar with product development methodologies and technical considerations within financial services. You employ strong influencing skills to negotiate with all levels of leadership to obtain commitment to your approach.  You take seriously that you are a custodian of your customers’ well-being and an integral part of your business’s success and proactively seek to align the two at all times.


Mandate & Span of Authority:


As a Market Segment Manager, your mandate is to drive modernization within PLATO’s markets.  To execute your mandate, you will work with a team of engineers, Agile coaches, product managers, and product marketers.  Your authority includes all tasks, deliverables, and outcomes that relate to each market’s PLATO platform & feature adoption plan that drives that market’s modernization plan. 




  • Use superpowers and mandate to overcome any barriers to achieving annual modernization plan for one market segment
  • Drive the achievement the market modernization & market adoption plans required to achieve the annual strategy for market modernization
  • Manage (Partner or “work with”) and multi-divisional teams to execute on mandate, market modernization plan, and market adoption plan
  • Coach the segment, holding them accountable to their commitments and providing advice on adoption
  • Be a trusted advisor and biggest advocate of various PLATO product groups
  • Manage interactions with the market and PLATO
  • Maintain strong relationships to drive modernization
  • Run the segment team
  • Strategize further avenues of modernization within the market
  • Apply experience and provide input to a range of market projects, programs, and business issues
  • Provide professional advice and recommend standards to the market community and senior management

Job Requirements

Undergraduate degree in Marketing, Business, Science, Engineering or related field
3+ years’ experience in a customer facing role in a technology-oriented business
3+ years’ experience in consulting, marketing, product or account management
Experience working in, and influencing, cross-functional, matrixed teams
Experience working with senior leadership and influencing decision making at that level
Experience in financial services industry is an asset
Excellent communication skills (verbal, written, and presentation)
Excellent ability to analyze data and translate findings into strategic planning information.
Expert knowledge of customer engagement tools and methodologies
Location(s): Canada : Ontario : Toronto

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.