AVP, Global Communications

Toronto, ON

Experience Required
Degree Required
Employment Type
Work Schedule

Job Description

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Are you looking for your next great communications challenge and chance to join a diverse team of global professional communicators? Then join us at Manulife. As organizations respond to these unprecedented times, the work of our communications team has never been more important. We’re focused on ensuring our key stakeholders understand who we are, what we do and why we do it. We help fulfil our company’s mission to make decisions easier and lives better, every day. Want to help?

Our Global Communications team is responsible for building and executing strategic communications plans that support Manulife's business goals, protect and enhance our trusted reputation, profile our company as a great place to work and drive aligned communications across multiple teams internationally.

We build integrated communications plans and incorporate a wide variety of internal, external, social and executive comms channels for optimal delivery of key messages. We focus on storytelling to bring our mission to life, and support our values and strategic priorities in everything we create.

Role Description

Reporting to our VP of Global Communications, you will ensure the alignment of our communications strategy globally, and create messaging and plans that showcase our bold ambition to be the most digital, customer-centric leader in our industry, and drive employee engagement.

Key Accountabilities:

  • Direct a team of communications professionals in support of all projects that fall within your scope:Supporting leadership of our Global Wealth and Asset Management (GWAM) businesses, and all global functions (HR, legal, risk and compliance, finance, marketing, operations and technology)
  • As a key member of the global communications leadership team, you will use your ability to impact and influence others by partnering with other leaders, including other business segment communications leads (in Canada, US and Asia) in order to provide critical communications counsel and partnership
  • Utilize all relevant channels (Intranet, social media, email, video, (virtual) face to face and executive comms, to name a few) to ensure that all messages align to our company’s mission and values
  • Act as the main advisor and partner to the VP of Global Communications, members of the ELT, and other members of the global communications team
  • Collaborate across all Communications segments and with other key partners to provide a strategic, innovative, consistent and thoughtful approach to communications and employee engagement
  • Work closely with key partners on complex issues with a sense of ownership, drive and urgency
  • Champion messaging integration and collaboration in support of enterprise-wide initiatives/priorities

Job Requirements

A graduate degree (or equivalent) in communications, public relations, or a related field, plus at least 12 years of relevant experience at a leadership level
Excellent written and verbal communication skills, making you confident interacting with all levels of an organization, including individual contributors and senior leaders
A strong presentation delivery, with the ability to convey ideas and provide effective instruction
A willingness to roll your sleeves up to help develop and implement global communications and employee communications plans that are not only creative but that also drive our mission, business objectives and highlight our strategic priorities and successes
You actively and thoughtfully listen to and incorporate ideas from others to influence strategy and shape content
You are creative and skilled at identifying and seizing opportunities for Manulife to reach key audiences
Excellent interpersonal skills with the ability to negotiate and build consensus while working in a diverse, matrixed organizational structure
Able to anticipate issues and think proactively to resolve possible risks
You to manage complex projects with ease, delivering on time and on budget
Demonstrated ability to thrive in diverse environments and cultures
Financial services communications experience is an asset

If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.