Director, Corporate Communications

Toronto, ON
Canada

Category
Experience Required
Yes
Degree Required
Yes
Employment Type
Employee
Work Schedule
Full-Time

Job Description
Job Title:Director, Corporate Communications
Department:Brand and Communications
Competition:84711
Internal/External:Internal/External
Employment Type:Full Time, Permanent
Location:Remote, Canada
Salary:Comprehensive Compensation
Reports To:Director, Brand and Communications 
  

Are you looking for a career with purpose and a flexible work environment? At Medavie, we’re driven by our purpose to improve the wellbeing of Canadians and excel by living our values of being Caring, Accountable, Responsive, Innovative and Community-minded.

 

The Director, Corporate Communications plays a critical leadership role in building and protecting Medavie’s brand and ensuring best in class employee engagement through effective communications strategy. They are accountable for engaging our more than 7,500 Medavie employees – from corporate office functions to customer and patient support, including contact centers, dispatch, and frontline health care staff - as well as clients, stakeholders and communities across Canada. This role oversees a talented team of internal and external communications professionals across the regions there we do business and also has accountability for translation services.


What you’ll do

•    Accountable for enterprise-wide communications in relation to Medavie’s overall strategy and corporate plan, including promoting our culture, goals, and values through multiple communication methodologies and channels

•    Oversee the development of fully integrated communications strategies to advance Medavie’s business priorities across our insurance and health care delivery operations, including comprehensive stakeholder relations strategies as well as the organization’s approach and messaging related to diversity, equity and inclusion and Medavie’s impact in the communities we serve

 

•    Play a critical role in supporting leaders and their teams through our evolution of work across multiple geographies as we envision our new, mostly flexible work model for corporate staff; this includes assessing and enhancing internal and external tools

•    Actively engage with partners, including the Canadian Association of Blue Cross Plans, the Canadian Life and Health Insurance Association, and others to ensure aligned and consistent messaging 
•    Act as an active member of the Medavie Director team, partnering effectively with cross functional colleagues across the business while enhancing their overall collaboration and awareness of business priorities

•    Act as a key member of the business continuity team, leading crisis communications strategy, media training, and response across the enterprise; this includes identifying and acting as a corporate spokesperson, as required

•    Provide strategic communications counsel on reputational issues and work closely with Senior Leaders on leadership communications, including internal and external announcements, change management, and overall business 

•    Play a critical role in contributing to the overall achievement of the business growth and objectives of the organization


 
Job Requirements
What you’ll bring
Qualifications/Experience
• Degree in Communications or equivalent experience
• 7-10 years progressive experience in related communications roles in a corporate and/or operations environment
• 5 years of experience in a leadership role
• Experience operating within a matrixed, multi-site and virtual environment



Skills/knowledge
• Trusted advisor to senior leadership with extensive experience and strong instincts in managing reputational challenges and crisis communications
• Inspiring leader with the ability to motivate and develop their team
• Proficiency in internal and external communications, including experience in developing and implementing national and regionally based communications strategies
• A good listener with the ability to build effective relationships and influence multiple constituencies including senior leadership, colleagues, and staff
• Strong business acumen and organizational savvy

• Politically astute with sophisticated judgement and discretion

• Technologically savvy, including experience with emerging internal and external collaboration tools and technology



Additional assets:

• A Master’s Degree in Business or Communications

• Bilingualism (English/French)

• Experience in the insurance and/or health care delivery sectors in the markets where we operate


We are an Equal Opportunity Employer.



Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.



For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.



We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.


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