Associate, Digital Communications (12-Month Contract)

Toronto, ON

Experience Required
Degree Required
Employment Type
Work Schedule

Job Description


Mastercard Foundation is a global foundation based across four hubs in Kigali, Rwanda, Nairobi, Kenya, Accra, Ghana and Toronto, Canada. Our programs promote financial inclusion and advance education and learning in Africa, primarily for young people, and in Canada for Indigenous youth. The Foundation was established in 2006 through the generosity of Mastercard when it became a public company. From inception, the Foundation was designed to be a separate entity and independent from Mastercard. Our policies, operations, and funding decisions are made by our President and Board of Directors.

The Foundation believes that youth employment is key to unlocking prosperity, both for youth and their societies. Enabling young women and men from disadvantaged communities to secure dignified and fulfilling work will ensure inclusive development and economic growth in Africa.

Values are timeless, they transcend and rise above all. They guide everything we do, as employees of the Foundation.  We share a common vision of a world where everyone has the opportunity to learn and prosper. We make mistakes, we reflect, and we grow so that we can impact our world – it’s why we are here. We are ambitious and driven. We encourage you to bring your bold ideas, curiosity, and expertise to your work. We laugh at ourselves and with each other. We are a team. Our journey together makes our impact even more meaningful


The Associate, Digital Communications works with and supports the Content Team to manage digital content across all Foundation social media and web properties. This role would benefit from a social media and digital all-rounder, who is interested in helping to build the Foundation’s digital presence.


  • Moderate user-generated content and engage audiences across multiple Foundation social channels.
  • Manage online reputation and identify issues, document and resolve the issue in a timely, accurate, and professional manner.
  • Source and support social content production (original text, images, video, web) for all platforms and target audiences.
  • Build meaningful connections and encourage community members to engage in online discussions.
  • Use timelines and scheduled content to create a consistent stream of content for audience interaction while analyzing, managing, and altering schedules where necessary to optimize visits.
  • Stay current with social platform tech and trend developments and best practices.
  • Generate ideas for innovative and interesting content and campaigns.
  • Continuously improve by capturing and analyzing the appropriate social data/metrics, audience insights and best practices, and then using and acting on the information to increase outcomes.
  • Contribute to the editorial calendar, platform publishing/scheduling, and copywriting.
  • Work with the content team to develop large digital communications campaigns across several platforms/profiles.
  • Provide social media support and counsel to other members of the content and larger communications team, as needed.
Job Requirements

Bachelor’s degree in Communications, Marketing, Business, New Media or Public Relations or relevant combination of education and experience.
You have at least three years’ experience in a digital/social media role and a track record of successful content planning, community management and engagement, and audience growth.
In-depth knowledge and understanding of social media, digital content management tools (such as Sprout Social and WordPress), social measurement and listening tools (Google Analytics, Synthesio, etc.), and paid social media advertising, with a passion for staying current on communications, social, and content marketing trends.
Experience in or knowledge of social media and digital trends in Africa is an asset.
Knowledge and working experience executing paid and organic campaigns across a variety of digital and social media channels.
Excellent consulting, writing, editing (photo/video/text), and communication skills.
Demonstrable experience in social networking, digital analytics, and content optimization.
Fluency in French is an asset.
Experience working for a large non-profit is preferred.
You are flexible, adaptable, and able to execute a range of job duties and changing priorities.
You possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
You possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
The Mastercard Foundation values the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone.

Completion of satisfactory business references, background checks, and proof of education are essential conditions of employment.

If you require accommodation during the recruitment and selection process, please contact the People and Culture Department at We will work with you to provide a positive recruitment experience in a confidential manner.